FAQ
Frequently Asked Questions
We're here to make mealtimes simpler, safer, and smarter. Below are the most common questions parents ask about our products, shipping, safety, and care.
PRODUCT & SAFETY
What ages is the set suitable for?
Our mealtime set is designed for babies and toddlers aged 6 months and up, in line with NHS weaning guidance.
Is stainless steel really safer than plastic or silicone?
Yes. Stainless steel is non-toxic, non-porous, and doesn’t leach chemicals—unlike many plastics or lower-grade silicone. It's also naturally bacteria-resistant, long-lasting, and recommended by pediatricians worldwide as a safer alternative.
Is the set plastic-free?
Yes, completely. Our products are made from food-grade stainless steel and feature a removable, food-grade silicone sleeve on the plate for stability. No plastic, no BPA, no phthalates—ever.
Why do you recommend open cups for babies and toddlers?
We follow NHS guidance, which recommends introducing open cups from around 6 months to support oral development, independence, and speech skills.
Are your products Montessori-aligned?
Yes. Our designs support Montessori principles by encouraging self-feeding, independence, and fine motor development from an early age.
CARE & DURABILITY
Are the products dishwasher safe?
Yes—all components are top-rack dishwasher safe. You can also hand wash with warm soapy water and a soft cloth. Avoid abrasive scrubbers to maintain the finish.
Will stainless steel stain or rust?
No—our plates, cups, and cutlery are made from high-quality food-grade stainless steel, which resists staining, odours, and corrosion with proper care.
Can I use these in the microwave?
No. Stainless steel should never be used in a microwave. It is, however, oven-safe if needed (up to 200°C for short durations), though we recommend room-temperature meals for babies.
ORDERS & SHIPPING
Do you ship across the UK?
Yes—we ship to all UK addresses.
How long does delivery take?
Orders are processed in 1–3 business days. As we ship directly from our trusted partners, delivery typically takes 7–21 days depending on your location. You’ll receive tracking as soon as your order is dispatched.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.
What if I entered the wrong address?
Please email us as soon as possible at [your@email.com] so we can update your order before it ships.
RETURNS & SUPPORT
What if I change my mind or something is wrong?
We want you to love your TinyNest set. If you’re not satisfied, please reach out within 14 days of receiving your order and we’ll guide you through the return or exchange process. See our full Returns Policy for details.
How can I contact you?
Just drop us an email at [your@email.com] and we’ll get back to you within 24 hours (Monday–Friday).
If you don’t see your question here, feel free to contact us and we’ll be happy to help.